HomeButler Refund and Return Policy

Draft under review. These terms are not yet in effect, and bracketed items are still to be filled in. Nothing is for sale until checkout opens.

Effective date: [EFFECTIVE DATE] · Last updated: [LAST UPDATED DATE]

Summary — please read before you buy.

  • Software downloads: all sales are final once your download link or licence is delivered.
  • HomeButler box: no returns for change of mind. Dead on arrival within 14 days → replacement after troubleshooting. After that, the manufacturer's warranty applies.
  • Box reservation deposit ($99): fully refundable until you pay the balance.
  • HomeButler Care: the first year comes with every box. After that, cancel any time; cancellation takes effect at the end of the current yearly term. No prorated or partial refunds.
  • Nothing in this policy limits rights you have under applicable law.

This policy is part of our Terms of Sale. Words like "we" and "you" have the meaning given there.

1. HomeButler software (download)

  1. All sales are final once we have delivered your download link or licence key, because digital products cannot be "returned".
  2. Exceptions. We will consider a refund only if:
    • the law requires one; or
    • HomeButler is materially non-functional on hardware that meets the published minimum requirements, you reported the problem to support@iramccune.com within 30 days of purchase, you gave us reasonable access and information to troubleshoot, and we cannot fix it within 30 days of your report. In that case we may, at our option, give a full or partial refund, a credit, or a replacement release. If we refund, your licence to the HomeButler Scripts ends and you must uninstall them.
  3. These do not count as "materially non-functional": a third-party integration, cloud service or vendor app that changes, breaks or shuts down; features you expected but that are not described on the product page; hardware below the published requirements; problems caused by changes you or someone else made; or a change of mind.
  4. Duplicate or mistaken charges (for example, you were charged twice) are always refunded once we confirm them.

2. HomeButler box (pre-loaded hardware)

2.1 No change-of-mind returns

We do not accept returns of the box for change of mind, buyer's remorse, or because you ordered the wrong item.

[OPTIONAL CLAUSE — delete or keep] Unopened-return option: You may return a box that is unopened, in its original sealed packaging, within 14 days of delivery, subject to a 20% restocking fee. You pay return shipping and bear the risk of loss until we receive it. Email support@iramccune.com for a return authorization (RMA) number first; returns without an RMA will be refused. We refund the purchase price minus the restocking fee (and minus original shipping) within [10] business days after we receive and inspect the box. [Attorney: confirm restocking-fee disclosure rules in your state and any state you ship to in volume.]

2.2 Dead on arrival (first 14 days)

If the box does not power on, will not boot, or has a hardware fault within 14 days of delivery:

  1. Email support@iramccune.com or call [SUPPORT PHONE] with your order number and a description (photos or video help).
  2. Work with us on reasonable troubleshooting steps (for example, a different power outlet, cable or monitor, or re-flashing the rollback image).
  3. If we confirm a hardware fault, we will send a replacement unit (new or equivalent-to-new) and a prepaid return label for the faulty one. We may require the faulty unit back before shipping the replacement, or we may place a temporary authorization hold on your card for the replacement value until we receive it.
  4. Our remedy for a dead-on-arrival unit is replacement, not refund. If we cannot supply a replacement within a reasonable time (for example, the model is out of stock and no equivalent is available), we will refund the price of the box.

Damage in transit should be reported within [5] days of delivery (see Terms of Sale, Section 6).

2.3 After 14 days — manufacturer warranty

After the 14-day dead-on-arrival period, hardware faults are covered only by the manufacturer's warranty (see Terms of Sale, Section 17). We will give you the information you need to make a claim and, if you have HomeButler Care, help you through it. Software problems remain covered by Section 1 and, if you have it, HomeButler Care.

2.4 Not covered

Physical damage, liquid damage, power surges, opening the case (except to add storage as described in our guides), lost or stolen units, cosmetic wear, and data loss are not covered by this policy. Back up your data before sending any unit to us — we may wipe or replace drives, and we are not responsible for data on returned units.

2.5 Reservation deposit

  1. The $99 deposit you pay to reserve a box is fully refundable until you pay the balance. Email support@iramccune.com or call [SUPPORT PHONE] and we refund it to your original payment method; you don't need to give a reason.
  2. Once you have paid the balance, the order is a box purchase and Sections 2.1 to 2.4 apply to it.
  3. If we cancel a reservation (for example, the balance is unpaid [14] days after our invoice, or we cannot supply the box), we refund the deposit.
  4. For Family Hub, the in-home install is a service. Once it is done it cannot be returned; the box and tablet are covered by Sections 2.2 to 2.4.

3. HomeButler Care support plan

  1. The first year of HomeButler Care is included with every HomeButler box and is not charged or refunded separately. After that, Care is billed $199 per year in advance and renews automatically every year until you cancel.
  2. You can cancel any time online at [ACCOUNT / CANCELLATION URL] (or by email or phone, see Care Terms). Cancellation takes effect at the end of your current billing period; you keep support until then and will not be charged again.
  3. No prorated or partial refunds, and no refunds for unused months, days or support time, except where the law requires it or we billed you in error.
  4. If we end your plan for reasons other than your breach of the Terms, we will refund the unused part of the current year, pro rata.

4. Optional add-ons and third-party purchases

  • Free add-ons have nothing to refund.
  • Anything you buy from a third party — VPN service, cloud backup, AI provider usage, smart-home devices, cameras, streaming services — is refunded only under that vendor's policy. We cannot refund those charges, even if we recommended the vendor or earned an affiliate commission.

5. How refunds are paid

Approved refunds go back to your original payment method within [10] business days of approval. Your bank may take longer to post it. Sales tax is refunded with the item where required. Original shipping is not refunded except for our error or a dead-on-arrival unit we cannot replace.

6. Chargebacks

  • Please contact us first at support@iramccune.com or [SUPPORT PHONE]. Most problems can be fixed faster than a bank dispute.
  • If you file a chargeback, we may provide your order details, delivery confirmation, download logs, licence acceptance and support history to your bank to respond.
  • If we reasonably believe a chargeback is fraudulent or made in bad faith (for example, you received and used the product), we may suspend your licence, downloads and HomeButler Care while the dispute is open and, if the dispute is resolved in our favour, end them. We may also seek to recover the amount owed. You keep your rights to the open-source components under their own licences.
  • This does not limit your right to dispute a charge you did not authorize or that was billed in error.

Nothing in this policy limits rights you have under applicable law. Some states give consumers rights that cannot be waived, and those rights apply in addition to this policy. Where this policy is less generous than a law that applies to you, the law applies.

8. Contact

[SELLER LEGAL NAME] · [ADDRESS] · support@iramccune.com · [SUPPORT PHONE]