Privacy Policy

1. Information We Collect

This Privacy Policy explains how Ira McCune II LLC ("we," "us," or "our") handles personal information collected through iramccune.com, our voice and text lines, and our services. We are the controller of that information, and our contact details are in Section 14.

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, business type, industry, business requirements
• Account Information: Username, password, account preferences, service usage data
• Payment Information: Billing address, payment method details (processed securely through third-party processors)
• Communication Data: Correspondence, support requests, feedback, and survey responses
• Call and Message Data: Phone numbers, call and text message content, recordings, transcripts, date and time stamps, and call duration
• Technical Data: IP address, browser type, device information, usage patterns, log files

We may also collect information automatically through cookies, web beacons, and similar tracking technologies when you use our services.

2. How We Use Your Information

We process your personal information for the following purposes:

• Providing, operating, maintaining, and improving our services
• Responding to your inquiries, support requests, calls, and text messages
• Processing transactions and sending related information, including confirmations and invoices
• Sending administrative and service-related communications
• Sending marketing communications where you have consented or as otherwise permitted by law
• Detecting, investigating, and preventing fraud, abuse, and security incidents
• Complying with legal obligations and enforcing our agreements

If you are located in the European Economic Area (EEA) or the United Kingdom, we rely on the following legal bases for processing: performance of a contract with you, your consent, compliance with a legal obligation, and our legitimate interests in operating and securing our business.

3. How We Share Your Information

We do not sell your personal information. We may share your information only as follows:

• Service Providers: Vendors who perform services on our behalf, such as cloud hosting, telecommunications and messaging providers, payment processors, analytics providers, and email delivery services
• Professional Advisors: Attorneys, accountants, and insurers, where reasonably necessary
• Legal and Safety: When required by law, subpoena, or legal process, or to protect the rights, property, or safety of our users, the public, or us
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to the protections in this policy
• With Your Direction: When you ask us to share information with a third party

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

Service providers are permitted to use your information only to perform services for us and are contractually required to protect it.

4. Calls and Text Messages

Our SMS (text) line is pending carrier approval and is not yet active. Messages sent to it may not be delivered, received, or answered until activation is complete. Our voice line is active. For assistance now, please call or email us using the details in Section 14.

We operate a voice line and an SMS (text) line. When you call or text us, we collect your phone number, the content of the communication, and related metadata, and we may record calls and generate transcripts for quality, training, support, and recordkeeping purposes. Where required by law, we will notify you before recording and obtain any necessary consent. The practices described in this section will apply to the SMS line once it is active.

We send text messages only to individuals who have provided their phone number to us or otherwise consented to be contacted. Consent to receive text messages is not a condition of any purchase.

You may opt out of text messages at any time by replying STOP to any message, and you may reply HELP for assistance. Opting out of text messages does not remove you from email or telephone communications; contact us using the details in Section 14 to change other preferences.

Message and data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help.

5. AI and Automated Processing

Our services may use automated workflows and systems to process your data. You acknowledge that:

• Automated systems may analyze your data to provide services, generate insights, or improve functionality
• Data processing may occur automatically without human review in certain circumstances
• Automated decisions may be made based on your data, such as routing, categorization, or recommendations
• Calls and text messages may be answered, routed, transcribed, or summarized by automated systems
• You have the right to request human review of automated decisions that significantly affect you
• We implement safeguards to ensure automated processing is accurate and fair

We may use third-party artificial intelligence providers to process this data on our behalf. We do not permit these providers to use your data to train their general-purpose models.

If you have concerns about automated processing of your data, please contact us using the information provided in Section 14.

6. Analytics and Monitoring

We use analytics and monitoring tools to:

• Understand how our services are used and identify areas for improvement
• Monitor system performance, security, and reliability
• Detect and prevent fraud, abuse, or unauthorized access
• Generate aggregated, anonymized statistics and reports

We may use third-party analytics services (such as Google Analytics) that collect and process data on our behalf. These services may use cookies and similar technologies to track your interactions with our services.

You can opt out of certain analytics tracking through your browser settings or by using opt-out tools provided by analytics providers.

7. Marketplace and Transaction Data

If our services include marketplace or transaction features, we collect and process:

• Transaction details, including purchase history, payment information, and order details
• Seller and buyer information necessary to facilitate transactions
• Product listings, descriptions, and related content
• Reviews, ratings, and feedback
• Dispute and resolution information

Transaction data is retained as necessary to process transactions, comply with legal obligations, prevent fraud, and resolve disputes.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings
• Authenticate your identity and maintain your session
• Analyze usage patterns and improve our services
• Deliver personalized content and advertisements
• Measure the effectiveness of marketing campaigns

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our services.

We may use both first-party cookies (set by us) and third-party cookies (set by service providers) to support our services.

9. GDPR and CCPA Rights

If you are located in the European Economic Area (EEA), the United Kingdom, or California, you have certain rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your information
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your information for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Opt-Out: Opt out of the sale or sharing of personal information (California residents)
• Right to Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising as those terms are defined under California law. We do not knowingly process the sensitive personal information of California residents for purposes requiring a right to limit.

To exercise these rights, please contact us using the information provided in Section 14. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before fulfilling a request, and you may use an authorized agent where permitted by law.

If you are in the EEA or the United Kingdom, you also have the right to lodge a complaint with your local supervisory authority. Where we transfer personal information outside your jurisdiction, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal, regulatory, or tax requirements
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When we no longer need your information, we will securely delete or anonymize it, except where retention is required by law.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and vulnerability testing
• Employee training on data protection and security practices
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

In the event of a data breach affecting your personal information, we will notify you and the applicable regulators as required by law.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to the address associated with your account
• Displaying a prominent notice on our services

Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.

14. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@iramccune.com

Voice (calls): 1 (866) 899-8733

SMS (texts): 1 (877) 514-6792 — coming soon

Our SMS line is pending carrier approval and is not yet active; texts may not be delivered or answered until then. Once active: message and data rates may apply, message frequency varies, reply STOP to opt out, HELP for help.

Mailing Address:

Data Protection Officer: For GDPR-related inquiries, you may contact our Data Protection Officer at the email address above.

Written privacy requests, including access, deletion, and opt-out requests, may be sent to either the email address or the mailing address above.